We went to Rome in July 2023. We used Loveholidays for Hotel and transfers from Rome airport to the Hotel. After waiting for 1 hour no show for the transfer. Tried to phone the number giving to us to no one answering the phone. A member of staff told us to make our own way to the hotel, by getting into the Taxi line which is over 90 Minutes wait in the 40 degrees heat. finally getting to our hotel 3 hours late. The hotel had said that many customers are let down by Loveholidays. We finally managed to speak to someone from Loveholidays who said there was an error on their part our names were not on the transfer list, even though we paid upfront. She advised us to book a Taxi when we go home to the airport and Loveholidays will refund the money spent on 2 taxis which was 100 Euros. well 2 months later we have only received the 58 pounds which we paid already and not the 100 Euros. She also said we would be compensated for all the time lost on our holiday. I will never use Loveholidays again nor will my family