I booked a rather expensive 9 night trip to Dubai at the start of this year for my husbands very special 50th birthday. (It was a complete surprise for him) I have used Love Holidays many times over the years, and one advantage I have found whilst using them, is the ability they have to deduct remaining balances from your account, over the course and on the run up to your holiday. Given this had been booked for almost 9 months, imagine my surprise when yesterday, (a mere 7 days prior to our departure date), I jump online to look at my check in details to find that my holiday has been CANCELLED!!!!! In a sheer state of panic and at approximately 10pm at night, I frantically searched online for a customer service/support number, to discuss my booking with someone. After managing to speak to the sales team, i was told that they didnt have access to existing bookings, and i would have to call back in the morning! After coming off the call still frantic, I searched in my email folder for some sign of communication, to find that their correspondence had been filtering into my spam folder. I had received a couple of emails stating that for some reason the final balance had not gone through, (despite plenty of cash available), and that someone would be in touch. The last communication received was that same morning at 8am, advising that someone would call me. At 9am the following morning when i finally spoke to customer services, they advised me that everything had been cancelled on the 8th, and that my money was lost. They told me that someone had attempted to call me twice on the 13th, which was lies, (I checked my call log), and couldn't give me an answer as to why no email had gone out, advising of the intention to cancel my holiday, nor had any letter gone out to my home address, in a further attempt to reach out. They also couldn't clarify why an email had been received that morning, advising me that someone would call me, when they had cancelled our holiday the same day. Absolutely disgusting way to conduct business, and I certainly will NOT be using this company for future bookings ever again! We will shortly be seeking legal advice on this matter, and will take our story to the papers. We rebooked our holiday by purchasing flights direct with skyscanner, and the same hotel with booking.com. I did look at Love Holidays' site again, and they were readvertising the holiday they had cancelled. Lucky for them they make double the profit! We went into Hays Travel today for currency, and informed them of the situation we had been put in, and they couldnt believe how we had been treated! They said they would have written to us first, and that cancelling would have been a last resort. Love Holidays aren't even regulated by ABTA anymore which is a regulatory body over travel agencies!! This tells you everything!!! Honestly guys just pay a little bit extra, go into a travel agent who will treat you fairly, and look after you! We're over £1,000 down now. Love Holidays I hope your proud of yourselves, I hope the extra 1k profit was worth it!