Generated duplicate bookings ,same holiday ,dates ,passengers etc at almost £2000 each . Customer services hopeless and totally incompetent . Been trying to rectify for 5 days . Instead of taking 2 deposits ,took 4 . Told we had 23kg checked baggage, not true ,basic economy ,so 1 personal item each . Told flights were British Airways , now saying operated by American airlines , not true as exact flights on official BA website say they're operated by BA . Customer service person said she would call back ,but didn't initially ,had to call her .eventually put through to credit control , person said they'd cancel one direct debit for monthly plan . Said to tell Customer services which one she advised to cancel . Customer service person claims flight provider advised to cancel at love holidays end ,but system apparently wouldn't let her . Still 2 active bookings in my account No one seems to want to help me . Apparently no managers to discuss complaint Been trying to get through since 9.05 am still no help . Very quick to answer sales line but not interested when they discover you're not making a new booking . Absolute disgrace , been o. to bank to discuss further action . Still trying to get someone eto advise of my decision . Do not use this company . Disgrace . Should be shut down . So stressed thanks to them .