d Oct 13, 2023 Verified NEVER EVER USE THIS COMPANY NEVER EVER USE THIS COMPANY. Due to a very last minute family emergency, we were unable to fly to Malta on Monday afternoon 9th October '23 with Love Holidays on our scheduled package holiday. On Monday morning (9th Oct) , I spoke to an Advisor to enquire if we could fly out to Malta on the following day (or at any time during this week) at our own expense . I was advised that as we hadn't flown out with Easy Jet on our scheduled day/flight and checked into the hotel, we were unable to do this and would have to forfeit our whole holiday. This means that our room at the hotel would have been empty for the whole week and I suspect that Love Holidays has been able to claim back a full refund for this. I do not understand why we could not have simply flown over the following day, at our own expense, and enjoyed the remaining days at the hotel and our holiday. After submitting a complaint to Love Holidays, I was advised to make a claim on my travel insurance. I had planned to take out insurance the day before we were due to fly to Malta, however due to the family crisis that I was dealing with at the time, I was unable to do this and it in any event, under the circumstances this may have been deemed as Insurance fraud. The outcome being that I have lost £1500.00 with Love Holidays possibly claiming back a full refund for the hotel room that we have not used. I feel overwhelmingly disappointed as this was a long awaited and much needed holiday for my daughter and myself. PROCEED WITH GREAT CAUTION IF USING THIS COMPANY .