Worst travel agents i have used. Within a couple of days of booking a holiday via love holidays I had received an e-mail stating that i was flying from the UK to Lanzarote and that i should check my passport had 6 months validity after date of return to UK (no other requirements were mentioned). I checked my passport did actually have 6 months validity after the date of return to the UK and was under the impression that I had met relevant criteria to travel. I was turned away at the departure gate at Birmingham airport due to new EU passport rules imposed which were different to the e-mails sent to me by Love Holidays. Love Holidays responded to this by saying it is not their responsibility to check passport validity. My point is that i booked my holiday via travel agent, i followed their advice to the letter and yet I was denied a holiday with my daughters and also any kind of financial refund by the travel agent. The Love Holidays post booking confirmation e-mail was misleading and led me to believe that i had fulfilled all the travel criteria, Love Holidays should have some responsibility for this matter but instead seemed indifferent.