Booked a package holiday to Turkey with Loveholidays. It was the first time I used this company to book a holiday. The booking process was easy and simple to complete. Confirmation of flights, transfers and accommodation were immediately confirmed on payment. Documentation, information re: flights, transfers and accommodation was clear and explicit. We flew from Dublin to Izmir, Turkey on the 23/12/2023. We had clear instructions re: connecting with our transfer driver, however we were met in the Airport Arrivals Hall by the driver. He was displaying a notice with my name and the names of another passenger group. I identified myself to the driver, he instructed us to wait in the Arrivals area until the other passengers arrived. We waited approximately 15mis, the other passengers did not show up. He escorted us to the car park, loaded our luggage, we boarded the bus, he then left us alone in a dark car par, while he returned to the airport to search for the other passengers, returning approximately 30mins later, not having located the passengers. He then left the car park with us, travelled back through the airport arrivals area, still trying to locate the missing passengers. The driver then proceeded to leave the airport, we mistakenly thought we were at last on our way to our hotel in Kusadasi! until he suddenly parked the bus at the side of a road. We began to fear for our safety, it was midnight, there was nobody else traveling with us or nobody around. I asked the driver why we were parked there and he replied he was waiting for another passenger from another flight! We waited approximately 15 mins while he made a few phone calls. We did not know what to expect next! We did not even have the option of abandoning the transfer and hiring a private taxi to transport us to Kusadasi as we were well away from the airport, in unfamiliar territory, nobody around and it was after midnight. I asked how long more do we have to wait, he replied 5 mins. Soon after that he informed us we would be changing vehicles. Another driver and vehicle arrived and we started our journey to Kusadasi. We were the only passengers aboard. The return journey to the airport was perfect apart from not being informed of the pick up time.early. The Transfer Company involved was MTS Globe Turkey. I filed a complaint to loveholidays when I returned home, they passed my complaint onto the transfer company who dismissed the issue and stated what we experienced was “normal”. Loveholidays did apologise. I paid €107 for this return transfer for 2 adults. I certainly would expect a reasonable standard of service, not the service we received on our transfer from Izmir airport to. Kusadasi and what MTS Globe Turkey offers as a “normal” standard of service. The experience left both of us stressed and disillusioned. We stayed at rhe DERICI Hotel in Kusadasi for 7 nights on a B&B basis. The location of the hotel is excellent with superb views. The hotel staff are exceptionally courteous, friendly and helpful. The hotel is spotlessly clean. It could do with a little updating and refurbishment. The rooms are comfortable and quiet, however the beds are very hard. The breakfast is o.k. Not a lot of choice but certainly edible. I would definitely consider staying at The DERICI Hotel again. Apart from the terrible experience we encountered with the transfer from the airport to the hotel every other segment of our booking was very good. I would be leaving a 5 star rating in this review if we haven’t had this awful experience with MTS Globe Turkey I don’t think we will be booking any future holidays with loveholidays.ie Further update: To add insult to injury Loveholidays replied to my review on Trustpilot informing me the issue was still under investigation. I received an email today from Loveholidays informing me that they are now closing the case as the issue is out of their control. I repeatedly asked if they considered the standard of service we received from their service provider MTS Globe Turkey was acceptable, I never received a reply to that question! I am assuming that Loveholidays accepts that Fearing for our Safety during our transfer from Izmir Airport to Kusadasi is an acceptable standard of service. As I already stated it was my first booking with Loveholidays and it certainly will be my last. I have traveled the world, travelled to Turkey on several occasions, used transfers from airports, never once did I fear for my safety until 23/12/ 2023.