Ruined our Christmas 2023! Paid for a package deal to Sharm El Skeikh over 12 months and it wasn't cheap. Airline changed dates of departure so entire booking changed however love holiday rebooked my hotel 12 hours away from the airport. Imagine me turning up at 10pm and was told my hotel was 12 hours away and I need to hop on a flight to Hurgada!!!! Love holiday emergency service said I knew of the booking and it was my fault for choosing a hotel 12 hours away!!! That it was my fault and not their problem. I decided to go through the booking and saw that it was indeed their fault. Regardless of whose fault it is, I'm stranded in another Country with a child! It is now more than 24 hours and issue still unresolved after speaking to 5 staff members of the emergency team in love holiday! Myself and my son had to pay for our hotel rooms all over again and have not eaten all day. Nothing to love in love holidays! It should rename itself to disappointing holidays! Or hate holidays! Incompetent company holidays! We will take your money and leave you stranded holidays! Merry Christmas! They have Ruined Christmas for us! Post Love Holiday response 27th Dec 23. Is that the best you could do? You reached out to me for more information which I provided only for you to post the below lazy and shameless response. Please do better! Goes to show your offer of looking into the issue was just lip service and false. Asking for lead passenger when it is a mother and child booking! If you can't deduce who the lead passenger between an adult and a child, can you not see how hopeless your situation as a company can be? Post update: Hotel reservation staff at hotel left me a message to reach out to them and I panicked and so upset that there was a problem with a booking. We were on edge all through the trip thanks to love holidays. Love holidays said they did their best and offered zero compensation for the stress and inconvenience.