Love holidays please answer these question???? (1) Why are you misleading and miss selling holidays to Dubai during Ramadan Season ? (2) Your glossy write up of the Sofitel Retreat on the PALM does not meet expectations or criteria ? There is no way you can be offering this as total all inclusive drinks package at the time of Ramadan as this is not correct you yourselves should of include the "DRY"package. I have phoned several times to resolve this query and only told we will get back to you, we did ask for our holiday to be moved to a later month when Ramadan was finished the lady said yes you will be fine as will be finished the end of March. Yes you did get back to me by your app offering me a holiday in the same place with additional cost of £500.00 which was totally passed my budget I declined this offer but totally did not cancel. We waited several days and checked the Love holiday app "NOTHING" Once again another phone call to your BOT Sandy which takes quite along time to speak to advisor once we get through we have to explain the whole scenerio once again our last advisor told me it was out of her hands and would pass this to a dfferent level. Another week lapses and no phone call or anything on your app.We call your team once again to be Greeted by Sandy it took me a good twenty minutes to explain our situation once more . I am still no further forward with this horrible dispute to be told the all inclusive holiday to the RETREAT in dubia do not sell alchol at all never mind just in Ramadan But you your selves are still advertising this "All inclusive holidays to DUBAI" What we got advised today is totally not true as we have been in touch with Sofitel and the do sell Achol your advisor has this totally wrong. Our holiday was booked from October last year you have taken 3 payments from my Bank , as now I am still no further forward in getting this sorted. I ASKED YOUR ADVISOR TO PUT ME THROUGHT TO A MANAGER and TOLD NOT ALLOWED. NO EMAILS NOT ALLOWED . How on earth does one have to go to get a sensible answer to this situation from love holidays. Also your Advisor is very very rude and put the phone down on me while trying to resolve the situation. I have never in my life ever heard of a holiday company totally refusing to help you and totally refusing the are not to blame of mis leading information and mis selling a holiday and also putting Down the Telephone while talking how rude. I will await your responses regards to this matter and I will also be seeking guidance from legal team to help me get the bottom of this.