We are 10 people travelling to Tunisia in May one passenger couldn't travel as he is admitted in hospital and would not be fit to fly for 8weeks as a result we found a replacement to take his place but love holidays making things so difficult to make the changes they need to speak to lead passenger who is in hospital and they want to speak to person who is willing to take his place and pay for it its just question of change of names on hotel part and charge for a flight as it is not refunded a simple change can not be done unless they speak to 2 people when I booked for 10 people they never asked to speak to them all paperwork is sent to my email all amount is charged on my card but when it comes to do any changes they want to speak to lead passenger I never had problem before with other travel Co when it comes to take money they are fine but when it comes to make changes they make things difficult last time I book with them there's no way where you can complain about them