Think twice before booking! You might think you found yourself a good deal however, as soon as something goes wrong they will reimburse all the extra cost to you so end up paying £500 than originally thought! Me and my partner had absolutely shocking experience. We booked our holiday early in November for a reasonable price. However, the flight got cancelled shortly before departure and they are asking us to pay £560+ extra for an alternative flight! We were given only one alternative flight despite of many available for different days. The staff is really unfriendly and unhelpful. They asked me to check Skyscanner myself and didn't bother to give me any flights for the days I asked. They take absolutely ages to reply and throughout this time prices go up and you end up paying even more! It was a matter of urgency to ensure prices won't go up any further and they're taking 2 working days to even bother replying. Their lines are paid and with massive queues so calling them was not an option unless you want to waste an hour waiting and pay £50+ phone bill. On live chat they could not make these changes to the booking. The price quoted for all the changes made was more expensive than on their website so it would be cheaper to cancel and rebook with them as they probably charging an administration fee for changes to your booking although you didn't ask for any! Not even a small discount offered for the inconvenience and ruining our holiday. Please save yourself all the stress and avoid. Sometimes it's better to book more expensive holiday but a reliable one with travel agents taking care of you if something goes wrong. At this point I travelled with most of the major providers and honestly never had such a bad experience. All potential issues were always quickly resolved and no cost added. Sadly it's not the case with loveholidays. I'll never use loveholidays ever again and I'll strongly discourage all my friends and relatives by sharing this horrible experience. After reading some of the reviews you can realise that flight changes shortly before departure and charging customers shocking amount of money is a very common issue so think twice before booking. I never came across people who care less about their job than them... My perfect holidays got cancelled in the end.