I have booked a trip to Mexico to a hotel in Playa del Carmen and decided to change it to go to Cancun instead to a hotel that it was actually cheaper than the initial one. After emailing them I want to change they come up with a difference in price of £730 even though on the LIVE WEBSITE the hotel is actually cheaper than the initial one.. they advise I need to pay a £25 amendment fee which I am happy to pay but where is the other 730 pounds coming from?? A total ripoff!!! Also when I booked the holiday they “couldn’t confirm my flight” and then emailed they could after one day but I need to pay an extra £200 as it’s now more expensive…. I have called them and they reduced the price from £730 to £450 as extra to pay but don’t understand where they they get this as I should only pay £25 amendment fee or not even that as the first hotel was more expensive than the other one. Ridiculous, don’t recommend at all!!!! Customer service is terrible and they take their time to reply only to come later and say “price has increased”.