Booked a holiday online with love holidays, was brought to a Web page saying holiday booking could not be finished online. THEIR own webpage. They said to ring a dedicated team to finish the booking, have screenshot of such. Spoke to Polly, told her we had already tried to book online. Polly assured us we would not be double booked and could proceed with her. Booked holiday and was charged two booking fees. Rang Polly back and she ASSURED me that it was OK, that the money would be back in my account within the hour. Money never came, I have rang them over and over again telling them I hadn't got my refund. In essence they had booked 2 sets of people with the same names going to the same destination at the same time. After many hours, many phone calls, where love holidays have been worse than useless, their only advice was to cancel the payment on my banks end, they went ahead a stole yet more money from my bank. The first payment was due and they again took 2 more payments for the same sets of people with the same name, going to same location at same time, despite the hours and multiple phone calls I already made telling them their was a mistake made. Eventually love holidays have finally admitted to the mistake being their FAULT, yet they still refuse to offer a refund. They acknowledge THEY made the error, yet they tell me to ring the airline THEY used to book the holiday twice. This is UNACCEPTABLE. I should not have to waste more hours ringing the airline I have not had any interaction with, which they used to book the holiday, this is their problem, yet Wendy from love holidays insisted they will not give a refund despite admitting it being their error and says it is up to me to call Ryanair to cancel the airline booking they made in error. I have been trying to call Ryanair and they are looking for blood for me to simply talk to them. It is ridiculous. I would not recommend love holidays to book me a doctors appointment. Will NEVER EVER use this company again. Terrible customer service, terrible experience......AVOID