Loveholidays failed to provide a transferservice I paid for, and also refused to issue a refund. I am extremely disappointed with the customer service at Loveholidays. I booked a hotel with a one-way transfer from the airport, providing flight details at the time of booking. Despite informing the transfer company of a flight delay as per Loveholidays' terms, the transfer company said they hadn't received my flight details in the first place, of which I discovered on arrival, causing confusion and leaving me and my children stranded at the airport close to midnight. Unable to reach Loveholidays, I had to take a taxi and retained the receipt. Later, I found a message in the app, sent the day before my flight, requesting flight details that I had already provided when booking. This message did not come through email, SMS or phonecall; the lack of communication is baffling. When I finally reached customer service, I was informed the issue was already addressed, which was not the case. After multiple contacts with customer service, I was asked for my taxi receipt, that was provided. Loveholidays have refused a refund, claiming they couldn't confirm flight changes and noting the receipt’s date was the day after the ride, due to the late hour (arrived at hotel after midnight). The transfer company's non-booking shows that Loveholidays have failed to provide the service I paid for, and their refusal to refund is unacceptable and immoral. It's clear they have not paid the transfer company and have stolen my money. I have had to pay £120 for a single hotel transfer. What a joke!