Used love holidays twice and on both times there has been a problem.. The first time was for our honeymoon trip to Dubrovnik, less than 24 hours before we where due to travel I get a call from somebody at LH saying the hotel we booked is under constitution and they have changed us to a different hotel, panic set in but the alternative hotel was great in the end but this should not of happened how do they not know the original hotel we booked was unavailable until 24 hours before we leave?? Then only last summer I booked a family holiday to salou through LH all grand until home time...24 hours before we leave to go home the email regarding our transfer time is sent saying pick up time and outside our hotel etc..40 mins past while sitting outside our hotel with 3 young kids and still no bus..I ring an emergency LH number stating our situation..the person on the other end who I could barely understand said the bus was sat the hotel around the corner where we where supposed to go to and it's now long gone to Barcelona.. Well let's just say I lost it the confirmation email for pick up said the hotel we where staying in not a different hotel.. End of the story is I'm still fighting with them today too get the €250 I spent on a private taxi that was willing to take us to Barcelona. Let's just say il never use them again I should of learned from the first time I used them. My bad! Don't use them for your own mental well-being.