I have used this company for two seperate holidays. The first was to New York. Flight home was cancelled and stranded for two days. Once home contacted loveholidays to be told the flight with Delta airlines is not their issue. Completely washed their hands of the issue and wouldn't even listen to what I was asking. I didn't want anything from them, just advice. Should have learnt my lesson but went back to them a year later. Booked a holiday to Gran Canaria. Flew out with Aer Lingus, returning with Ryanair. Whilst waiting to board our flight out I received a notification from ryanair that we needed to pay for our 10 kg bags (2) so we can bring them home. Not once during the booking process was there an indication that we could only bring back a bag that would only fit under the seat. Through the loveholidays app I was contacting customer service and was put on a queue. After 32 minutes I was removed from the queue as you need to keep updating the screen to show you are still there. I was walking to my gate and was removed that quick from the queue. I started queuing again, started at position 52, and was waiting for 97 minutes before I was cut off. Every 5 minutes I was updating the screen, got to position 7 and was cut off. This was not the way to start my holiday. The following morning I jumped on the queue at 9am and got a customer services rep. I explained my situation and he confirmed that I could take on a 10kg bag for no extra cost. I said I had an email from ryanair and sent screenshots and then he said that we can only fit a bag under a seat. He kept contradicting himself to the point that he no longer would come back to the chat. I signed off with 'do you want me to go away?' and never heard from him again. I paid an additional €60 to get our bags home. I will never use this website again and I will be letting anyone that listens know what a terrible company it is. I don't want any notifications, emails or correspondence from them, I have asked to be removed from everything. I will be booking all future trips directly with airlines and hotels, even if it means I pay more than deal with the stress.