Me and my husband have just come back from the mesut hotel in Alanya, Turkey. Booked with love holidays. Paid for express transfer both ways, and thought we had booked a lateral sea view room. How you at love holidays can advertise this place as 4 star is beyond me! None of the pictures of rooms and balconies are correct. They look really nice in the pictures, but in reality, the room was dated, the balcony, absolutely tiny, with the view of a disgusting building site/mouldy swimming pool as our primary view from the tiny balcony!with the scabbiest, dirtiest air con unit I have ever seen. Got really ill from the dirty air con, and on the last day, we checked out at 12pm, just to have my armband cut off 30 seconds later, and then to be told...no more food and drink without paying...we still had 12 hours of our booking left going by what we paid for...the woman and man behind the desk both rude and ignorant. I felt really unwell, and had to sit in their lobby for the next 7 hours, seriously dehydrated. If it wasn't for penny and Andy, getting me a big bottle of water, I would have collapsed! Our transfer, Amer travel was meant to pick us up at 6.15pm for express transfer back to the airport, and didn't get us til gone 7pm....then he got lost 3 times and had to keep asking taxi drivers etc for directions to the other hotels....his heating was stuck on full and I burnt my leg on a boiling hot heater vent...the driver picked up too many people and my husband had to stand in the step to the doorway of the minibus for the whole agonising 3 hour journey, so that a mum and baby could have a seat....we got to the airport 25 minutes before our gate shut......absolutely traumatised by that last day...spoilt everything for us