We booked a week-long trip to Santorini through Love Holidays, paying in full upfront. Our flight was scheduled for 7 am, and despite arriving in Santorini without issues, our troubles began at the hotel. The hotel had no record of our reservation, despite us having a reservation number from Love Holidays. According to the hotel staff, they never received any booking details or payment from Love Holidays. Upon contacting Love Holidays' customer service, they were responsive, but this didn't resolve our issue right away. I spoke to three different representatives, and it became clear that the problem lay with Love Holidays' supplier, who never booked the hotel. We spent the entire day worried and stressed, fearing we wouldn't have a place to stay for the night. After hours of back-and-forth, Love Holidays informed us they couldn't contact their supplier. It was already 8 pm by the time they took responsibility and promised to find us alternative accommodation. At 10 pm, they finally confirmed a new hotel booking, but by then, the day was ruined. We lost precious time and experienced unnecessary stress on what was supposed to be a celebration of our first wedding anniversary. In conclusion, I will never book with Love Holidays again. The stress and frustration they caused us were unacceptable, and they marred our special trip. If you value your peace of mind and your holiday, avoid Love Holidays at all costs.