Terrible company and customer service. My booking is affect by the insolvency, which I understand is not there fault. But how they have handled the situation is ridiculous. I have called up to ask for further details and timelines, we have to to book additional flights to reach London to get our flight. We want to be aware of a timeline, so we can ensure we can book this flight and organize everything. As well, if we have enough time to book another holiday, if ours in cancelled. Customer service is no help but repeats the same sentence. They would not even confirm if it is a possibility we will be left in limbo until the week of the flight and holiday. I asked for them to escalate this, they refused. I asked to make a official complaint, they said my complaint is not valid. How any complain is invalid is ridiculous. There is not even a separate department for complaints, so you are going to the same people you are complaining about. They end chats early when they continually repeat the same lines instead of helping you further. They refuse to allow a refund without charges, so we are left in continued to be left in limbo. They confirmed they are only working on those leaving this week, which shows they are only looking at departures a week at a time.