affected by the recent insolvency of 1 of their 3rd party sellers, not their fault initially but the way they are handling the situation is disgusting, sending people on flights without any hotel when they reach the other side and then having to spend 24 2 48hrs trying to find alternatives by yourself is not acceptable. Told to bear with them but apparantly only a small minority affected yet they unable to resolve. Wont allow a cancellation or a refund either even though there is no hotel on our package... disgusting customer service if you cant rectify the situation be honest and say so we can deal with it ourselves but no you keep us hanging on.. no 2 claims handler tells you the same either I have been told yes we rebooked ur hotel but unable to give a new booking number to then when chasing 4 days later oh sorry we haven't rebooked it and sorry you was told that... love holidays sort yourself out and just start refunding for holidays you can no longer provide, customer service and word of mouth is a big deal for a company surely or are you really not concerned at upsetting your customers