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Pasquale Ventrone
Hotel was NOT AS DESCRIBED. All inclusive holiday booked to 4* Blue Sky Hotel (known as Anita Dream) in Kemer, Antalya. There was nothing 4* about it. I expected 4* all inclusive and got none of that. 1. Rooms were disgusting. They place you in what i call a punishment room, the room smells of sewers, the hotel gives the option to upgrade room for 40eur, 40gbp or 40usd. The rooms are filthy and look like this hotel has not been refurbished for god knows how many years. Insects everywhere in the rooms. Bed sheets and pillow covers stained/dirty 2. Wifi was not free there was a charge 3. No bottled water available and receptionist told us to go buy water from the shop…. Tap water was available but not good enough (for a 4* all inclusive they should be able to provide the most basic human needs such as bottled water) 4. Food and eating area was disgusting. Not fresh. Same foods, fruit section only had one type of fruit, apples, every single day) on the photos shown of the hotel they show bowls full of fruits, again misleading 5. Staff all look miserable and they are not helpful at all 6. We couldn’t stay a second night in there after LOVEHOLIDAYS.COM was taking their bloody time. We arrived into early hours thursday. Reported issues thursday morning case opened. Friday we checked out ourselves and had to fork out an extra £600 to get away from this sh***ole of Anita Dream/Blue Sky LOVEHOLIDAYS.COM stated to send evidence to the email they sent across with ref no. We did this on the thursday and chased and chased and chased. Now it is monday we called again to be told because we checked out we breached contract and nothing can be done. Excuse me but when a hotel is not fit for people to stay there what do you expect for people to stay there and stress in misery on holiday?????? Thanks LOVEHOLIDAYS.COM I am reporting you to the ombudsman as i stated on the phone and taking you to court. Wont be booking from you again
4 months ago
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