ABSOLUTELY TERRIBLE COMPANY!! DO NOT BOOK WITH THEM!! 🚩🚩🚩 A payment of £89 was taken from my bank account when I had already paid for my holiday in full. I subsequently contacted LH to ask for my money back….no help. I then contacted my bank and they raised a dispute and got my money refunded. I later found out that the £89 was taken as part payment on my parents holiday as LH somehow had my bank details linked to my parents booking. Three days before we were due to depart my parents received an email from Pegasus airlines saying their flights had been cancelled. Still no contact from LH so we called them. They said that my parents holiday hadn’t been fully paid (as a result of my bank getting my money back) and so the holiday was cancelled. My mum offered to pay the £89 but they said it wasn’t the company policy to allow this! We managed to book my parents another holiday with us all (17 people in total) but the first 4 of 9 nights was self catering in a different hotel (the original holiday was all inclusive) LH refunded the original holiday but not the flights and the second holiday cost £400 more than the first one. In total my parents are £850 out of pocket, which when you’re on a pension is a considerable amount of money. LH have been no help, not allowed to speak with a manager. Repeating themselves with well rehearsed lines to fob us off and showing zero compassion! They’re a bunch of con artists who only want your money!