Do not use this company, they are a joke. When we arrived in Rome there was no transfer, the emergency number given didn’t answer, despite repeated calls. We paid for a taxi, they only returned 50% of the fare and said that was their policy!. After hours spent trying to contact them we were reassured that we were all booked up for the return transfer!Guess what, it didn’t arrive. Of course, they were still “ investigating “ the first debacle ( not), so we paid for a private taxi again back to the airport. So we got the second amount returned, but not forgetting that in our original booking we had paid for returns, well that disappeared into the ether too. So I reckon we are £200 out of pocket. No explanations offered as to why this happened, no return of out of pocket expenses, and no compensation offered. I think it’s only if the story hits the press is full reimbursement offered, but for the ordinary person it’s tough cheese with this lot.