Useless support, lying company and questionable processes. Booked with them previously myself a few times and not had to reach out to them and everything was fine so figured me and my friend would book our big holiday this year again with them, however, this time we had a issue where the luggage that was advertised ( 2x20kg bags) was in fact the cabin bags and not hold luggage (Misleading i know). In spite of this, they told us they could not alter the flights and we had to contact British Airways. We did, and they explained we had 24 hours as per their policy to cancel/refund the flights however since LoveHolidays were the ones that booked the flights, they needed to do this. So we reached out to Support again, they then changed their minds and said they were unable to. When questioned, they then lied and said they booked the flights through a third party and not directly with BA (Despite BA confirming LoveHolidays booked it) - and moreover questioning the trust of LoveHolidays as a company in itself. Their support was useless throughout, and refused to transfer us to any manager or any team to get this resolved - so we are currently without baggage for a 10 night trip to Dubai. I have collated the evidence from the website and calls, and luckily have booked using a Credit card who have informed it that LoveHolidays are responsible for this. I would advise anyone else having issues with their useless support to file a dispute with your credit card company for a dispute as well as ABTA. (We will be doing both). You can also file a complaint with the Ombudsman. Would avoid and book with a reputable package holiday site that doesn't make lies and claim they dont book anything and they use third parties as middleman with your personal information and then refuse to offer any Support whatsoever. Ashamed that i even recommended LoveHolidays after my previous completely fine trips to then result in my recommendation for them to my friend booking and now both of us without luggage. ( They were demanding over £300 for a bag each , thats half of the holiday cost absolute scum )