I gave it three stars because luckily we had no issue on holiday, otherwise, I am not so sure the customer service or the company would have helped too much. And this is why I believe this: when I booked the holiday because we were travelling with a toddler, we had to choose plane seats mandatory. If not, you can't proceed with the next steps to book the holiday. But when I finished the booking and all was confirmed, the seat information was missing (despite I was charged for it). On the Tui application, I was required to choose my seats at another cost obviously. I contacted Love Holidays twice and I encountered two very rude agents, who kept saying that in their system the seats had not been chosen and paid for. I told them that this must be an error as you can't book the holiday without choosing and paying for the seats when travelling with a child. I even sent them screenshots of what it shows on the website if I try to skip this step. However, when I sent these, the agent said 'I think I helped already with your problem, bye!' and disconnected me. I gave up and paid for seats on the TUI application. I will avoid this company in the future.