Booked a holiday with them last year, took ages picking the right hotel and we were very much looking forward to it. A few days before, they swapped our hotel, for another 4star, but in a different area. We felt we had no other option but to accept, as plans had been made for our pets and time been booked off work. Plus it states in their conditions that they have to offer us like for like, or better. We trusted them stupidly. The hotel they sent us to, was run down, dated, dirty and in the middle of nowhere, also no use for anyone with mobility issues. I have nerve damage and arthritis. I could spend ages listing how bad this place was, the beds you couldn't sleep in, rooms filthy, no tea, coffee facilities in the rooms, lifts temperamental, failing apart in places, most definitely not a 4 star and nothing like the hotel we originally booked inside. That one was modern and clean, from the videos I've seen from guests, it also had an atmosphere. The only entertainment was karaoke, bingo and a quiz, the food was constantly the same, alcoholic drinks were so watered down, that even I, and I don't drink, was getting no affects off the alcohol. The first day we asked if we could swap rooms, as they'd put us in a room about 10 minutes walk from the main hotel, up and down lots of steps. This wasn't going to be possible for me, I was in agony after the first few hours. They said we could swap, if we paid 60 euros and wrote them a good review. We were desperate, so paid the money, but held off on the reviews. We finally got our new room the next day, at 3pm. It was awful, filthy dirty and more dated than the first room. We complained and complained to Loveholidays. Loveholidays were not interested, even after I sent videos and pictures. Belive it, or not,but I have never had to complain about a hotel before in my life. Loveholidays, 2 weeks after we get home, offer us £100 voucher, I tell them that's an insult. So they offer us £150 on top of the voucher, again an insult. Had this been our choice of hotel, then it would be our fault, had it been a cheap getaway, well we'd expect it. It was neither! I have no choice now but to take out a CCJ, Loveholidays did suggest I use their appointed arbitration firm for the dispute. They must think I'm stupid! I was only stupid in booking with this firm, it has put us off all inclusive for life. This firm is not fit for purpose, avoid at all costs!