When we arrived at Hotel Relaxia Olivina, Lanzarote, we were given a family room with no air con, but we had booked a standard double with air con. Despite explaining to the receptionist that this was not what we had booked, she said if we wanted to change rooms we would have to pay extra per night, which we refused to do and we put up with the room we were given. On my return I made a complaint to Love Holiday regarding this and they tried to fob me off by saying this is the room we had booked. When I disagreed and explained there were 2 of us why would we book a family room, they offered me a refund of £14.08. This company is not honest nor trustworthy. I will not book with them again and book with a more reputable company in future.