Stay away if you can, there are so many other agencies you can try. We used Love Holidays in the past and never had an issue, but this time it seems that there is no humanity left in this world. We booked our holiday in February to ensure everything is ok. A month before our holiday our Hotel was cancelled, we did understand the issue that was with live holiday and the terms and conditions but love holidays had no compassion for our case, my family booked rooms in the same hotel through other agencies and never had an issue we were the only ones cancelled as we trusted Love Holidays. We explained that we cannot accept another location as we have our family traveling from other countries and we are all booked in there for a wedding and we want to be together with our family. We gave them so many ideas for how to help us having a room in the hotel we needed, but they refused to assist us when it came to money. So of you don't want to ruin your entire holiday stay away.