Never ever using love holidays again! First & last time that’s for sure. We arrived in Cyprus 12am 10/08/24 for a very important wedding. However when we arrived at Nissi beach resort we were told there was no booking under my name, after going back and forth with the hotel manager sending all of our confirmation of our bookings we were told we were not booked onto this hotel and there was no rooms available for us. He then checked with the hotel next door Nissi Blu Hotel and they confirm we are booked onto their system. (Which makes me think this happens all of the time as he knew to check with them) This is not the hotel we were sold! Our whole wedding party are in Nissi beach resort which we booked directly through love holidays! We have been missold a hotel which we 100% did not book or get confirmation for. This is absolutely not acceptable at all. We booked a specific hotel and I expect to be staying there, not turning up at midnight after a long day of travelling to be told they have no idea who we are and we are not on their system at all. I have travelled all over the world with no issues and then I use love holidays once and it is the biggest mess I have encountered!