They aren’t ABTA registered. Fraudulent by all means … The most unhelpful and fraudulent company I have ever dealt with. Paid for a five nights package holidays to Rome from 7/8/24 - 12/8/24, however upon arrival to the hotel I was told that my room suite was not available and they informed the booking company 10 days ago. The hotel showed me their email, but no one bothered to contact me to either give me an option to cancel or accept the alternative accommodation. After standing at the reception with my family of four I was given a very tired room in a different hotel which was a lot lower level than I actually booked and paid for. I contacted love holidays team straightaway with a promise to sort it out in next two hours, however heard nothing. Called them next morning and was given again the same excuse. No one bothered to contact me to find out if we were okay or provided any updates. I took the photos and video of the dates room, sent them over in my holidays time, all I got a pathetic offer of £39 as a compensation. I paid for a 4 star hotel room and service not a two stars. As love holidays failed to address the issue at every single occasion I had no choice to contact my credit card company and put a stop on the payment due to not receiving the service I paid for. I would never book with them again.