Love Profit, NOT Holidays. // Absolutely disgusting experience // Just off the phone after 3 hours on the phone to an overseas call centre (yet the sales team are UK based - go figure). Booked a holiday on Tuesday for the following Tuesday, received confirmation to say they are on it. It's now Saturday, three days before the flight and I'm on a call with customer service agents who tell me they cannot book the flights as there are none available. At no point did I get a phone call to discuss options and with holidays prices now too late to book - I have no other option to cancel. With other options 2k more there were only willing to pay £500 towards this. They were aware of the flight issue 24 hours after the booking but did not call at any point to discuss options. Had they called sooner, I could have made other plans. They also said that my booking was a priority but said there was a call scheduled but of course they would say that. Its absolutely disgusting this level of customer service when there is a segment of customers who book late. Why there are no provisions or protocols on this is beyond me. I'm left to tell the heart breaking news to my kids that we aren't getting away. It is hands down the poorest experience I've ever had. When you have paid a considerable sum of money there's a requisite level of service and experience you expect. I can't stress how awful this experience has been. The worst part of the whole experience is other customers could book the exact same hotel and flights the day before my call. (Friday) - which means there are others in the same boat as me. You buy Google ad space so you're at the top of searches. Your social media profile says "We sort the holiday, you just pack the bags". Heartbroken doesn't even touch the sides of how I am feeling. Absolutely rotten organisation.