Worst Experience Ever - Scammed by Loveholidays This is hands down the worst experience I’ve ever had with a travel company. I booked a holiday to Turkey, but within 24 hours, I discovered that I couldn't obtain a visa due to my status. I immediately contacted Loveholidays, thinking it would be straightforward to cancel and get a refund. How wrong I was. The first person I spoke to was utterly clueless. She told me I could only get a half refund unless the flight company agreed to refund me. Fine, I thought, I'll check with TUI. TUI confirmed they could cancel the flight and refund me since it was within 24 hours. Problem solved? Nope. When I called Loveholidays back to relay what TUI said, I got a different agent who refused to accept the cancellation. She claimed it "doesn't work like that" and gave me some nonsensical excuse about refunds going to a third-party company. I tried to explain the situation, but she just didn’t care and, to top it off, hung up on me! But it gets worse. After being hung up on, I tried to call back, but suddenly my reference number was “not valid.” This meant I couldn’t even get through to them anymore. I’ve sent several emails, only to be told that if the flight company refunded me, Loveholidays would process a refund. However, after checking with TUI, they confirmed they refunded the money on August 12th, yet Loveholidays is pretending they never received it. Now, I’m completely stuck. They’ve closed my case, don’t respond to my emails, and I can’t even reach them by phone. This company is a total scam. They have absolutely no customer service, lie to their customers, and do everything they can to avoid giving refunds, even when it’s completely justified. I canceled within 24 hours due to a legitimate reason, and they’ve done nothing but scam me. Avoid Loveholidays like the plague!