This company is a scam. They sell holidays with misleading, inaccurate information and use third parties for all bookings (hotels, transfers, flights) which means you never receive a timely reply. The online chat facility is slow and poor, with robotic, unhelpful advisors who never take any responsibility to help. It takes 28 days for the company to even send a response. I booked a 4* all inclusive holiday and wouldn't even rate it 1*. The flight staff were rude and unhelpful (Pegasus), they wouldn't let us be seated together with 2 children under 5. The hotel was over 4 hours away from the airport, not 2 hours as advertised on the website and on arrival at the hotel at 1.30am the hotel did not offer any refreshments, not even water. I booked 2 rooms, the hotel put these on 2 different floors again breaking up my family. After complaining, they moved us to a family room with bad facilities including broken furniture, a broken shower and fridge, dirty mattresses and bedding. Again, I had to complain. After these issues were resolved, the air conditioning stopped working and the room phone stopped working as well. This was never fixed. The hotel charge for bottled water, do not offer ice cream or ice lollies in the hot weather and the safety deposit box and WiFi are all chargeable. They do not give beach/pool towels, and they serve disgusting, bland, repetitive food. When asking for more snacks at the poolside, hotel staff refuse. They are rude, and again, unhelpful. The holiday has costed us double the amount paid to cover the costs of these services and for having to dine out. They have 1 tiny shallow swimming pool for kids with no kids slides, in which all kids under the age of 10 go into. It did not accommodate the number of kids. My family and I have returned miserable, and angry at our experience. I have been informed I have to wait a month for a reply.