Never again will myself, family, and relations, and friends ever book a holiday with this travel agent again after they heard what happened to us. My son in law booked a holiday with this company to Mexico . He paid for transport to pick us up from the airport and take us to the hotel. And for transport back to the airport after our stay. There were 6 of us in total. Myself and husband registered disabled. We arrived in Cancun on 16th August 2024, after a long flight all we wanted to do was get to our hotel and rest. After collecting our luggage, we proceeded to the exit to find our transport, only to find it wasn’t waiting for us. My son in law contacted Love Holidays to find out where it was only to be told as we were not at the pick up point they didn’t wait. Where did they think we were?…why would we book their transport if we weren’t going to use it. It resulted in us having to pay £300 for a taxi to take us to our hotel. Love Holidays have refused to reimburse any of the money. To leave 2 disabled people one with severe breathing problems in the lurch like that is unforgivable