Absolutely shocking customer service. Just had to cancel my holiday when it's 2 weeks away. My flight in my package deal was cancelled by BA, love holidays did not notify me of this I found out by looking at the flights. I have no idea how long my return was cancelled for but I found out 3 weeks before my holiday approx. With this I immediately called love holidays and logged onto their Web chat. They assured me it would be looked into, it took a day for any communication to be given one flight,by the time I found out it was the only option the flight was full and via the Web chat I was told either cancel or go a day later. Its not feasible just to return to the UK a day later when you have to work and pick up the expenses yourself. I called love holidays everyday as I was very upset and had found other flights on that day on skyscanner with easy jet and TUI. On the phone the customer service team wrote these down and said it would be passed to the flight team who by the way you can't talk to on the phone. This went on for days to be eventually told via the chat it had to be the same airline, had I been told there was nothing they could do on the phone I wouldn't have wasted so much time and got so stressed awaiting replies. I booked this holiday in advance and gutted I've had to cancel due to slowness from love holidays and they never picked up on the cancelled flight and actioned quick enough. I also want to say the customer service team REFUSED to put me through to a manager when asked. I was very upset and they all showed me little compassion and continually gave me mixed messages. I will NEVER book through love holidays again. And I will be advising everyone I know to avoid. They have caused me stress and anxiety and now left without a holiday when I should be leaving in 2 weeks.