I Booked a holiday on my phone last night 9th September to Sharm El Sheik WITH MY HUSBANDS CREDIT CARD I SUFFER FROM DEPRESSION ( sorry about capitals) I was in a bad place at the time and didn't understand all the information. I booked a connecting flight to Istanbul instead of a direct flight to Sharm. The hotel in Sharm was also part of the booking. I paid £300 deposit.
When my husband found out this morning 10th Sept he was very angry and told me to cancel. I tried to cancel online but they wouldn't let me until I paid £1,2800
I rang customer services and explained everything to them but they wouldn't allow me to cancel? apart from taking £300 off the credit card they said I could not cancel unless I paid. I could not pay due to my husband blocking his credit card.
No 14 day cooling off period and way of cancelling the. holiday. What an absolutely terrible rip off company!
Does anyone please know who I can contact to make a complaint? There is no contact email
1 month ago
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