Tui changed my flight times so because of that i asked love holiday to give me my refund back because the flight tui had randomly changed it to didn't suit what i needed so it wasn't my fault and even after showing love holiday proof that tui had sent the flight refund money back to love holiday the communication and service from these guys [love holiday] is absolute horrible even the agents that work for them that you speak to on the phone they are rude and act like they dont even wanna deal with the issues that your facing. This will be my last time booking through this agency. Till now they haven't explained to me how long it will twke to recieve my refund. Just avoid this company