I recently bought a package holiday to Turkey (booking ref: 65758976) staying at the Blue Wave Suite Hotel in Alanya. The hotel was was advertised as a 4-star hotel. Unfortunately, the accommodation provided has been far below the expected standards. Firstly, upon our arrival, we were alarmed to find that our family suite room was located outside the main hotel grounds, necessitating us to leave the hotel premises to access it. This was particularly distressing as it was the middle of the night, and I was accompanied by my two young children. This situation presented a significant safety concern, as navigating dark, unfamiliar surroundings with children is not appropriate or safe. Furthermore, the family suite we were assigned is not representative of the photos displayed on the Loveholiday website. Rather than a luxurious 4-star hotel room, the accommodation is more akin to a poorly maintained apartment. The condition of the suite and its surroundings was really bad, with an elevator and exterior areas that are extremely shabby and untidy, including cleaning products and a mop left outside our room for the duration of the stay. Additionally, one of the rooms did not have an AC system, this was the children's room. As a result, both of the children experienced discomfort during the night, repeatedly waking up due to the excessive heat in their room. There was also broken glass on the floor in the room, which was extremely dangerous to the children. The hotel’s Wi-Fi service has been unreliable and frustrating. Every single time the WIFI signal was disconnected, and this happened throughout the stay. The hotel stated that we needed to use their App and that the WIFI will be stable, that was never the case. The Loveholiday website states that the beach is 5 minutes away from the hotel. In fact it was a 15-20 minute walk and moreover the beach was dirty with left over food, plastic packaging and tins. A street market was put up outside our accommodation and in order to get to the main hotel grounds, we needed to go through that market which was not appropriate. Again, this was never mentioned. We made the complaints to Loveholiday and they replied back with dishonest comments from the Hotel. I found that the accommodation provided to be entirely unacceptable and not reflective of the 4-star rating under which it was marketed. Loveholildays showed a 4 star rating hotel when in fact it was more like a 2-3 star rented room accommodation. I would definitely not recommend Loveholidays to anyone.