Please don't use this company! I don't know how is this company still running! We bought hotel+flight package deal and paid full amount. Then one of us can't make it so we found another friend to replace me, because not only the flight, the hotel is also not non-refundable. Then the nightmare started! It took more than 2 weeks for them to "change the lead passenger and replace the 2nd passenger with a new passenger" - which basically only need a new flight ticket. And for all the time they tried to increase for the PAID hotel! Till the end I had to give them an example that "if you already purchased an item and next day you go back to the same shop and this item's price gone up, can the staff ask you for more money? No! Because you already bought it!!" and they just kept saying "prices are subject to change as per the availability", perhaps they think everyone is an idiot or sth? For the cancelled flight, I have to phone the supplier myself, then the airport tax and fees if any will be refund to loveholidays, then I have to contact loveholidays again to check the amount and ask them to refund the money to my account. What a joke! And any change you do, they charge you service charge on top of Supplier's charge. Honestly, please, everyone, don't choose this company, it is expensive, it is time consuming, it kills your holiday mood, and they aren't able to provide any professional and useful information, and they are not supportive or helpful! Oh, by the way, it's been over 2 weeks since I contacted them for refund, and my friends already came back from this holiday, but I still haven't received my refund.