We have just returned from Venice and had the worst experience imaginable due to Love Holidays lies and incompetence. We were due to stay from Saturday 21st to Tuesday 24th September. We had booked two rooms at the hotel Tintoretto: one for me and my fiance and one for my dad. When we arrived to check in, the hotel only had a booking for my dad's room. We showed the receptionist our booking confirmation email from Love Holidays, which clearly showed that we had booked two rooms. The hotel were adamant that they only received a booking for one room. The hotel was fully booked so there was no available room for me and my fiance. We phoned Love Holidays straight away and were told to give them two hours for their emergency team to find alternative accommodation. Two hours passed and we had heard nothing so called them again. We were told yet again that their emergency team were still trying to find alternative accommodation and to be patient. They assured us they would call us back within 90 minutes. They never did. Phoned them back again and once more, were told that they were dealing with things. By this time, we had spent our first afternoon in Venice on and off the phone, feeling very anxious about the potential of having nowhere to stay. This totally ruined the first day of our holiday and caused a lot of upset to my elderly dad. We phoned again to find out the office was closed for the weekend and we had nowhere to stay. After several hours searching for alternative accommodation, we managed to find a room for the night at a cost of £790. On the same day, we also found out that our flights home 3 days later were cancelled due to strikes at Marco Polo airport. There were no flights home with Ryanair, who our flights were originally with through Love Holidays, until the end of the week, so we had to book flights home a day early with Jet2, another expense of over £900. My dad then had to pay for a room at his hotel for the second night for me and my fiance. All in all we spent only two days in Venice, spent £2000 that we shouldn't have had to spend and feel a total lack of confidence that Love Holidays will refund us the full amount of the holiday, plus reimburse us for the two hotel rooms we had to book and pay for and the extra flights we had to arrange. Communication with Love Holidays has been frustratingly difficult and to top it all off, they have conveniently deleted our booking from their app.