The issue that I have experienced was: We got to Enfidha Airport on flight (K7G2SDV) today the 26th of September 2024. On Getting to the airport and walking to the HoppaGo Transfer desk, we were told that our transfer that we had paid Love Holiday for as part of our package with transfer booking ref: R1978363 was cancelled by Love holidays. We contacted the emergency contact on our booking that says we should contact transfer firm in case of emergency (216 36 369 000) which we did, and we were told that Love holidays cancelled our transfer to our hotel Iberostar Averroes and that we should contact love holidays. We were left stranded in a strange country without any email or contact from love holidays to inform us about this cancellation ahead of time. Please note that the holiday was fully paid for. We had no cash on us. Having looked at the booking package, which says to contact love holidays on +44 1233 800490. This call cost us £4.21/min. We spoke to the customer service at love holidays for 17 mins who was unable to help us and basically told us to find our own way despite owning that there was miscommunication between them and Emira travels. His solution was that we find money to pay our transfer fees ourselves. He said we should send an email for call logs and taxi transfer invoices despite the fact that they love holiday already agreed that the mess they left us in was their fault we ended up paying £110 for a cab ride after spending 4 hours at the airport stranded.