No customer care, the hotel did not match the description of the hotel, my sister and myself are in our 60s so my sister daughter phoned love holidays to complain and ask for us to be moved, nobody came to see us or check out the place we were staying in, the food was appalling and to top that we spotted a cockroach crawling over the food, when we complained to management we was told we were scamming them, again her daughter tried to talk to love holidays to get us moved and nothing not even a phone call. Absolute disgraceful way to treat customers and will be taking this further, love holidays and the hotel both let us down.