I’ve always used Love Holidays and never had any issues—until recently. Two weeks ago, I made a new booking, but due to an error with my iPhone, my surname was incomplete on the booking. I noticed it immediately and contacted the agency for help. Their response was extremely disappointing. I was told I needed to pay £307 to amend the name, which included £282 as an airline fee and £25 as an agency fee. Curious, I reached out to the airline directly, and they informed me that they don’t charge for name corrections. However, because I purchased the ticket through Love Holidays, the agency had its own fees. This really shook my trust in the company. What frustrated me the most was the complete lack of understanding or flexibility from the agency. They didn’t show any empathy or attempt to make the process easier. When I asked if I could pay the fee in installments, I was told no—everything had to be paid upfront. I’m deeply disappointed with how this was handled. If you want to avoid these kinds of issues, I suggest booking directly with the airline or finding another agency. The airline doesn’t charge for minor corrections, despite what Love Holidays claimed. The £282 “airline fee” for adding a surname is absolutely ridiculous.