Holiday in Turkey in December 2024
My father had asked me to buy a Holiday, so we can travel to Turkey in December 2024.
However Community Matron from London Borough of Redbridge had advised my father and myself, (after I have already bought the Holiday Package) that my father is not capable to travel anywhere, as my father is dependent of constant Oxygen Supply.
I was advised by Travel Agency - "Love Holiday" Customer Advisor, that if I will not pay the Full Cancellation Fee, the Legal Team from "Love Holiday" will sue me.
So I have paid £407.78 to settle the cancellation process. Also I have paid Wizz Air £215 (39kg excess luggage fee) and £48 (sitting together at the plane with my father). These money (£215+£48) were not refunded to me by Wizz Air.
Love Holidays advised me to contact Wizz Air regarding (£215+£48). Wizz Air advised me to contact Love Holidays regarding (£215+£48).
So in total I have lost £407.78+£215+£48=£670.78 for the Holiday, which was booked in December 2024. The Holiday was booked for 16.12.2024 till 31.12.2024.
I just wanted to get my money back as per Consumer Rights Act 2015. I am British Citizen and I pay my taxes in full every year.
Kind Regards
Aleksandr Targanov
1 month ago
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