It would probably be easier to say what went right than list everything that went wrong! I have used loveholidays multiple times in the past years, however it seems you don’t realise the true customer services support until you have a problem. Which we did! It has now been over 40 days since I submitted a formal complaint to Loveholidays, which included detailed bullet points and photographic evidence. Unfortunately, their customer service has been inconsistent and unproductive. I don't believe I've spoken to the same representative twice, and I've found myself repeatedly explaining my situation. During our stay at the resort, I encountered a serious issue when I called the emergency line due to the presence of black mould in the pool, which posed a significant risk to my health, given my lung disease. To my horror, I was informed that there was nothing they could do to assist me or move me. Additionally, it took 40 days for me to receive a Data Subject Access Request (DSAR). Loveholidays has also been unable to provide any reports or dates related to their last visit to the resort where we stayed. This is likely because, during our time there, we were informed that Loveholidays hadn't visited in what seemed like a long time, if ever. While Loveholidays appears to be placing the blame on the hotel, I hold them accountable as the sales representative for the package holiday, and the entity to whom we entrusted our payment.