I originally booked a holiday to Tunisia for 5 people, total cost £3100. Due to some security concerns from female passengers I decided to amend to go to Spain instead. I followed their procedure and re-booked the flights with EasyJet and paid them the cost of change directly. I chose a new hotel and was then charged a total holiday price of £4,383.88. Exactly the same holiday with the same hotel and same configuration was available on the loveholidays site for £3052.57 at exactly the same time. I phoned up to query and they gave some excuse about 'live' prices - but those two prices were available at the same time. I would expect to be charged a reasonable amount to switch but this is completely unacceptable. Bear in mind that they will fleece you and not care for such amendments. There is no good reason for such a charge when the same holiday is available for so much less at the same time I would not book with them again, left a really sour taste for a family holiday that I was really looking forward to I did a web chat with someone, no help whatsoever and then they just cut me off, customer service is atrocious The way they lead you through the hotel change is very sly. They get you to pick a hotel first and you would reasonably expect that the price will be what you see on the website. They then get you to change your flights directly with the airline and confirm that you have done that (which of course means paying more money to the airline direct). Only then do they present the inflated hotel price. So then you are stuck. You either need to lose money by paying the inflated price or cancel altogether meaning losing everything