Had fully paid for the hotel over a month in advance. When we arrived at the hotel, we were told that LoveHolidays hadn’t paid the hotel and that the hotel had been trying to get the money from them all weekend. When I contacted LoveHolidays they told me to “wait for some time” and an hour later of being sat at the hotel this wasn’t sorted. If it hadn’t been for the hotel clerk who had to angrily phone the company we may have never of had this sorted. I was told by LoveHolidays that I would get a full explanation of the issue, as well as compensation for the inconvenience and stress, yet once the issue was resolved their emails simply said “this issue is now resolved so we won’t be communicating with you any further.” The customer service is dismissive at best, and outright rude at worst. I would avoid this company at all costs as they do not care about their customers.