I had booked a holiday to Malta in January using a BA flight. The flight time was changed a few weeks after booking but I accepted that. Recently the flight was cancelled and rearranged for the next day but with no compensation for the loss of a day. My ten day holiday had suddenly become a 9 day break. To complicate matters a friend had booked the same holiday but received no notification of the cancelled flight. After a few conversations online and getting nowhere my holiday was cancelled without asking me and my money was refunded. Unfortunately my friend is struggling to get a refund as LoveHolidays claim they have not been informed of the flight changes by BA. I have used LH previously and everything was fine but not so good when things go wrong.
4 weeks ago
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