Booking was made in June for Edinburgh for the month of December 2024, My son and his girlfriend were due to go, they broke up, so my husband and i decided to go in there place , i started calling with my son present in September as he was lead he had to authorise name change, this has been on going since September we are now the 20th November, and they still haven't changed the names i have been calling and have been promised it has been done, but still not showing on booking and when i get through they tell me it still hasn't been done. They tell me they call yet the number they call me on comes up with suspected spam, then they tell me to reply to an email which you cant reply to as undeliverable message shows up. I have asked for an email , customer complaints they tell me its all done through the agents, yet they cant do basic things they have no authorisation to do anything. you have to go through an AI bot, then speak to an agent jezz i seriously am scared for humanity if the level of intelligence that goes on in this company is what we have for our future. I then get a call via a whatsapp message, telling me his from Love Hoildays and has changed the booking and details to go in my inbox and click to see the amendments, then to copy and paste and sent via the WhatsApp message ? i am not into tech i felt it off he then said it would be 100, i said no as on your company policy it states 25.00 each, but since this has been on going since September the company need to waver this charge, he told me don't go then, said he had more work to do and put the phone down. This is no customer service. This is not how companies should practice. a 1 rating is to high for this company, i want my money back full refund. you speak to the clowns on the phone they tell you something different every time The amount of times i have called the amount of time i have spent on the phone explaining myself, as i stated today I started this in September, we are now November, do i get to the airport name change hasn't been done on flights or hotel, then i have wasted 700. I will never use this company recommend it the best thing can be done if it goes down.