We booked a Rapid hotel transfer reducing the journey time from 2hrs to 40 mins. I suffer badly from IBS and need easy access to the toilet, this was the only transfer option suitable. Airport to hotel transfer was as booked, but the return was far from it. A standard coach turned up with the transfer taking over 2hrs and to make things worse we passed back by our hotel 1 hour after being picked up!! Ridiculous. The long journey time resulted in an IBS flare up & a lot of discomfort, which is why we’d booked Rapid transfer in the first place. We complained to On the Beach, heard nothing, had to chase them up & when they eventually replied it was clear they obviously didn’t care at all about the physical discomfort & suffering they caused me. If you value good customer service then steer clear of this company.