**Avoid Love Holidays – Misleading, Unprofessional, and Stressful** I recently booked a holiday through Love Holidays to stay at *Constantinos the Great* in Protaras, and the experience was an absolute disaster. The hotel was nothing like what was advertised, and Love Holidays' customer service only made things worse. Here’s what happened: 1. **Filthy Accommodation**: The room I was given was disgusting – dirty floors, stained bedsheets, and a bathroom that was clearly not cleaned. Despite complaining immediately, I was forced to stay in these conditions overnight as no action was taken until the next day. 2. **Rude Hotel Management**: After posting an honest review on TripAdvisor, the hotel manager called me to the reception, not to resolve the issue but to rudely demand that I delete my review. On top of that, they charged me €30 to "clean" the room – which should have been clean to begin with. 3. **Misleading Booking Information**: My booking promised a choice between land and sea view, but at the hotel, I was told it was for sea view only and forced to pay €40 per night to “upgrade” to something that wasn’t clear at booking. 4. **Terrible Food**: The advertised buffet and snacks were a complete lie. The options were minimal, low-quality, and certainly not what you’d expect from a so-called five-star hotel. 5. **Hidden Fees**: I was hit with a £60 late checkout fee, something that was never communicated when I booked. 6. **Ongoing Cleanliness Issues**: Even after repeated complaints, the room remained dirty throughout my stay. The replacement bedsheets were stained and torn, and the room had mould on the walls. To make matters worse, Love Holidays' customer service was no help before, during, or after the trip. - **Another Booking Disaster**: For a separate holiday, my flight times were changed, which meant my room wouldn’t be available for the full stay. Love Holidays told me my only options were to pay more for amendments or lose all my money if I canceled. This was after I’d already paid extra for a swim-up room, which they told me wasn’t even available anymore. - **Rude Customer Service**: When I contacted them weeks before the trip to resolve this, I was treated rudely, promised callbacks that never came, and ignored when I emailed. - **Unreasonable Policies**: Every request I made to amend the booking was met with demands for more money. They closed the chat multiple times without resolving anything and sent automated emails telling me to “wait 28 days,” even though that time had passed. This was, without a doubt, the worst experience I’ve ever had with a travel company. Love Holidays misleads customers, works with subpar hotels, and has no interest in resolving complaints. Save yourself the stress and money – avoid them at all costs!